swiftgrove Order & Shipping Policy

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Welcome to swiftgrove. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The policies below are written to give you a clear, honest picture of how your order moves from our facility to your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are picked, packed, and handed off to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you submit your order, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders within United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Slight delays may occur during peak holiday periods or severe weather events.

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International Shipping

swiftgrove currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees charged upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

As soon as your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking information has not appeared or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins shortly after an order is placed.

• If you need to correct your shipping address or change your order, please reach us within 1 hour of placing it at support@swiftgrove.store.
• We will make every reasonable effort to honor change requests, but once an order has been handed to the shipping carrier, the shipping address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: swiftgrove
• Customer Support Email: support@swiftgrove.store
• Customer Support Phone: 18632443255
• Physical Business Address: 6067 NE ROAN ST, 6067 NE ROAN ST, FL 34266, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST